Shopbox

Are you having problems with your Star micronics TSP654ii Bluetooth? Here you will find the answers to what is the cause and how to fix it.

Is your printer not connected to Shopbox?

Check if "Star Micronics" is connected. If not, press it to reconnect. 

If this does not work, restart both iPad and printer and start over. 

Now that it is connected, we can leave "settings".

Tap the white printer icon at the top of the screen.

Press the reload button (half circle ending in an arrow). 

Click on the field that says "Click here to select printer". 

Press "OK". Press "SAVE". Press "Yes" to connect and make a test print. 

Now that you have connected the printer, we can leave the printer settings by pressing the arrow pointing to the left.

1. Close Shopbox. 
2. Open "Settings on the iPad. 
3. Select "Bluetooth". 
4. Check if "Star Micronics" is connected. If not, press it to reconnect. 
5. If this does not work, restart both iPad and printer and start over. 
6. Now that it is connected, we can leave "settings".
7. Open Shopbox.
8. Tap the white printer icon at the top of the screen.
9. Press "Main printer".
10. Press the reload button (half circle ending in an arrow). 
11. Click on the field that says "Click here to select printer". 
12. Select the "BT Star Micronics" printer. 
13. Press "OK". Press "SAVE". Press "Yes" to connect and make a test print. 
14. Now that you have connected the printer, we can leave the printer settings by pressing the arrow pointing to the left.

Power light = On Error light = Flashing every two seconds Solution = Change receipt paper

Power light = On Error light = On Solution = Close the printer cover

Power light = Flashes every second Error light = On Solution = Close the inside cover of the printer

Power light = Flashing every other second Error light = Not on Solution = Allow the printer to cool

Power light = Flashes every 4 seconds Error light = Not on Solution = Allow the printer to cool

Power light = On Error light = Flashing every 0.25 seconds Solution = Fix the paper in the printer it is stuck / wrong

Power light = On Error light = Flashing every 0.5 second Solution = Turn off the printer, remove the paper from the printer, load the paper correctly, turn on the printer.

Power light = On Error light = Flashes once per second Solution = Check that the paper is the correct size for the printer.

1. Power light = On Error light = Flashing every two seconds Solution = Change receipt paper
2. Power light = On Error light = On Solution = Close the printer cover
3. Power light = Flashes every second Error light = On Solution = Close the inside cover of the printer
4. Power light = Flashing every other second Error light = Not on Solution = Allow the printer to cool
5. Power light = Flashes every 4 seconds Error light = Not on Solution = Allow the printer to cool
6. Power light = On Error light = Flashing every 0.25 seconds Solution = Fix the paper in the printer it is stuck / wrong
7. Power light = On Error light = Flashing every 0.5 second Solution = Turn off the printer, remove the paper from the printer, load the paper correctly, turn on the printer.
8. Power light = On Error light = Flashes once per second Solution = Check that the paper is the correct size for the printer.